Apart from Covid & Brexit, What Should We Be Thinking About In 2021?

 

Things are in a better place than we might have hoped for-there's a vaccine and it might be the game-changer we've been hoping for. This, combined with more effective "Test, Track and Trace," has the potential to bring us to a much improved situation. But there's a "but," (isn't there always?). What have we learned and how can we apply it in a world that will have changed?

"Bright Light! Bright Light!!" (Gizmo-Gremlins 1984)

It feels that the Covid Pandemic has shone a very bright, focused beam on some residual flaws in the way we "do" things. Flawed processes and assumptions have been exposed at a time when public trust in traditional institutions has declined. That said, whatever assumptions we may hold, there is an understandable "By their deeds they shall be judged!" element to the manner in which faith and trust of all kinds is experienced. That's important because it informs future decision making.

Taken form KPMG's November UK Economic Outlook the above extract assumes that unemployment will be around 7.8.% by May 2021 with a full year effect of around 7.2%, the impact is likely to be felt disproportionately in the 16-24 year old group. As I write these numbers, I have to remind myself that what they are is one thing, what they represent is another. They represent for some, economic destruction and a collapse of hope and this can and has, been the seedbed for immense anger and challenge to the status quo.

Q: Why are scientists that develop vaccinations sad? 

A: Because all their work is in vein (Boom-Tish!!)

One of the areas I had in mind with the "Bright Light" comment concerns "Collaboration." It is here it would appear, that the global scientific community has put the political community to shame. You don't get this far, this quickly without collaboration on a grand and focused scale. 
So, what do we learn from this?

To face the challenges ahead, we must collaborate, locally, regionally and nationally and this will mean working to a set of core values that embrace what can be done rather than reinforce previously held and hugely unhelpful, local, regional, national and assumptions and beliefs. There will, as discussed in the KPMG article, be a shift away from traditional work patterns and therefore, the service/hospitality industries that support these long-established processes: they will become something else and we need to be ready.

We should learn from what works and ask if there are ways of developing those collaborations that "could do better," developing learning conversations as we do so. There is an opportunity for significant realignment of Education,Training and Wealth Creation, one that provides pathways that might exist in some areas and require development in others and as they do so, give voices and opportunities to local communities and the potential to connect and collaborate with others.

Communication styles, content and media are an essential consideration in reaching out to groups where the impacts of change are most keenly felt and as I consider this, I reflect on the sentiments of Eric Berne, a Canadian Psychiatrist and author of "The Games People Play", a lead figure in the development of Transaction Analysis. He said that we should

 

"Write (communicate) in a manner that was accessible to the average eight year old-or take another look"

 (My take on his words!)

...how can this sound advice inform approaches to communication and community engagement as we travel forward on an as yet, uncertain road?

Can The Tuckman Model Help Us Understand What is Happening?

Tuckman: there's something so perfectly simple about this model that means it's sometimes overlooked in favour of more complex stuff.....

....and I think that's a mistake!

First introduced in the mid 1960's, the Tuckman Model has been around a while and there's a good reason for that: it works! Developed to help us understand Team Development and Dynamics, this model and conversations it primes has been my "Go to" place in conversations with Teams, their Leaders and Managers in a number of contexts. Why? Well, it helps us to talk about what might be going on and to anticipate what might be on its way: there are 4 stages that help us form up and discuss our ideas, they are:

• Forming
• Norming
• Storming 
• Performing

More recently a 5th Stage "Adjourning" has been added-for the purposes of this piece I'm staying with the original 4.

One of the challenges presented by using a model is that we need to remind ourselves that our sometimes complex and rapidly shifting work patterns don't often if ever, follow neat diagrams. So I won't include one-you can find plenty of them on Google Images (other sites are available!)
Some years ago I came across a piece of work that had shown how the model can be applied to individual and team behaviour across a range of team processes and activities. I've adapted it and made 13 YouTube Videos that discuss how each of process can be seen within the context of the Tuckman Model and what this might mean for developing a better understanding of our behaviour(s) and expectations.

The table sets out "What's going on" in the right column, the links in the left column will take you to a commentary/overview of the context. They're brief no longer than 10 minutes and most are well below.

 

 

Context	Narrative
“Focus”	What do people focus on as change takes place? How do we behave when we focus on what needs to be done? Whether thinking about the "big stuff" or agreeing on roles and operational area, our behaviours might define our contribution to the process. These are likely to be influenced by our individual and collective journeys within the Tuckman model. Here's an overview of what might be going on.
“Trust”	What is the “state of trust” at each stage? We're going nowhere without it but how often do we consider how trust is affected by where we are at any particular point in our team journey? This clip gives some insights into how the concept of trust is subject to our relationship with change and our own securities/insecurities
“Team Relationships”	How might we expect relationships to change/grow/develop? Divided, embittered and quarrelsome teams do not perform well. Ones with a sense of unity and purpose do. This clip builds on previous ideas of how we need to allow space to allow people to grow and develop through the relevant stages, establishing our values, ethics and behaviours as we so do. It's about trust & clarity, two essential "we're going nowhere fast without them," components of great teams.
“Criticism”	What takes place and where, overt, covert or productive? An ever present in our lives, Criticism has the power to be both destructive and creative. It can drive people apart or become part of the social adhesion that binds group members together. This clip talks about how Criticism might present within the four stages and its potential to contribute to positive group and individual journeys
“Decision Making”	How do we go about taking and making decisions? We all know what this means, that doesn’t however mean that the process is easy to describe. What is our role in setting and maintaining the ethical climate in which decisions are made? Where does confidentiality rest and is it okay to “backtrack” when we need to?

 

“Sharing of Knowledge”	Who benefits? How and when is knowledge shared and why?  Not hearsay or gossip but knowledge. What are the disadvantages to holding on to information that under any reasonable examination would be seen as critical to enabling progress? How does our behaviour here reflect organisational culture and can we articulate the benefits of “synergous sharing”?
“Performance”	What efforts and collaborations are involved in “Performance”? There are important conversations to be had here and they’re not about “target setting.” They are concerned with how we describe our role purpose and outputs in the context of achieving flow and excellence.
“Predictability”	How can we benefit from and go beyond predictability? Arguably, we like a balance where life (work), is predictable enough. Too predictable and boredom takes over, ever changing relentless shifts in predictability? Expect burnout. Reaching a place where we anticipate and adjust quite naturally is a challenge for leaders and their teams.
“Understanding”	How well do we understand purpose and direction? The greater clarity we can achieve here, the more likely it is that we will achieve some great outcomes! Ambiguity is welcome, it helps us decide the degrees of certainty under which we operate and that enables us to be more confident in developing and projecting a confident, flexible approach to how our role is both developed by ourselves and perceived by others.
“Products”	When we consider our outputs, what is going on at each stage? Our outputs aren't limited to "work done", there are outputs related to our behaviours, our connectivity and commitment. Here, we open some discussion with the watch-phrase "keep your eyes on the outputs!"

 

“Interventions” (Overview)	When do interventions occur and how are they delivered?  Interventions: Hands on/Hands off-they’re by no means mutually exclusive and there are times in the development cycle when we shift from one to the other. When we think about our actions in the context of the Tuckman Model, things may become clearer.
“Interventions” (Support)	As confidence and competence grows, support changes A linear process? Not really and we might need to consider the information as part of our responses to change and a blend of leadership skills and approaches.
“Interventions” (Leader Focus”	At what point and for what purpose should leaders intervene? At what point and for what purpose should leaders intervene? Here we take a look at the importance of the leader maintaining focus and awareness of the dynamics that might be at work within teams. We refer again to the importance of clarity and conversations that create clarity.

 

I'm happy to have a conversation with you about the model and how it might be used in your place of work. It's my belief that it has strong messages outside of the workplace too.

You can reach me on 07984409937 or mail me:

jpd@dy3solutions.mygbiz.com 

I'm sometimes asked why I use the Butterfly image-the link takes you to a brief explanation!


John.

John Dooner. DY 3Solutions.

A 3 Phase Approach To Coming To Terms with The Pandemic

The individual feelings we have about the pandemic and its impacts on us are just that-they are individual. There's nothing to be gained by pressurising yourself or anyone else by suggesting that  "Hey, you should be doing better by now!"

We've prepared a series of clips where we use the general themes in the Kubler Ross model to explain what might be happening:

And whereas the above goes some way to explaining our responses to change, loss and/or bad news, we need to agree that it is seldom a linear process. We have used a 3 Stage Approach to both describing behaviours associated with each stage, together with some ideas for approaching the challenges and the opportunities that exist as we move through the phases.

We make an important point:

 "It's okay to backslide: it doesn't mean you've failed, it's the most natural of things to happen so please don't assume that you've failed because you've had a bad day!"

And there's another, related one:

"Practice being kind to yourself!"

Here Are Our 3 Clips

Stage 1 - Survival! (5:25 Mins)

Frozen, stuck, angry, unforgiving, lethargic, guilty. All words with powerful associations and ones that feature heavily as we come to terms with the initial shock.
We discuss this and provide what we hope are some helpful observations in this, the first of our 3 clipshttps://www.youtube.com/watch?v=f09YKxowO-w&t=1s

Stage 2 - Acceptance (7:35 Mins)

At this point we're beginning to come to terms with the new reality and are making some healthy adjustments that are good for our well being.

We expand on this theme in our second clip

https://www.youtube.com/watch?v=PHq-MCKx4ys

Stage 3 - Growth and Thriving (16 Mins)

Here we've built on the strength areas we talked about in our clip "Stage 2 Acceptance" and they are having a positive impact on our lives and provide us with a sense of security, purpose and direction as we move forward.
This is the longest of our clips as it reaches out into the possible whilst ensuring that we remind ourselves that we all of us have a bad day from time to time!
https://www.youtube.com/watch?v=BAIOs4AJV98&t=10s

We hope you find these helpful: please feel free to pass it on to others!

It's Okay Not To Feel Okay and Here's Why

There are occasions when we don't feel okay and these can be tough on us, especially if we hold the view that "It's my job to be okay!"That view can be formed from a number of sources and stock phrases we hear repeated time and time over. They can leave us on a lonely, cold and desolate place!

• Don't be such a cry-baby
• That's it, turn the water works on
• Big boys don't cry!
• Man up!
• Grow a pair!
• Snowflake!
• Millennial 
• Having a bad day are we?
• You think you've got problems?
• Time of the month?
• Drama queen!

You know the sort of thing, it's damaging and every time it happens it places the problem with the person who is experiencing a challenging time. My view is that it leaves a dangerous imprint, one that reinforces the view that "It's better to say nothing than reveal a weakness"

Here's a clip we produced to challenge some of the assumptions and it feels completely appropriate in the current Covid 19 situation.

It's based on the Kubler Ross Change Model, one that deals with loss, challenge and change.